Privacy Policy

At Rutba Social Kitchen Bar, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website (rutba.ca) or making a reservation, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

a) Information You Provide Directly

• Full name, email address, and phone number when making a reservation or enquiry

• Party size, date, time, and any special requests or dietary requirements

• Payment information when a deposit or pre-authorisation is required (processed securely through our payment provider)

• Messages and enquiries submitted through our contact or events forms

• Newsletter sign-up details if you opt in to receive updates from us

b) Information Collected Automatically

• IP address, browser type, and device information when you visit our website

• Pages visited, time spent on site, and referring URLs via analytics tools

• Cookies and similar tracking technologies (see Section 6 for more details)

c) Information from Third Parties

• Reservation details from third-party booking platforms (e.g. OpenTable, Resy) if you book through those services

• Social media interactions when you tag or mention us publicly

2. How We Use Your Information

We use the information we collect for the following purposes:

• To confirm, manage, and follow up on your reservations and event bookings

• To respond to your enquiries and provide customer support

• To send reservation confirmations, reminders, and updates

• To send promotional emails and newsletters if you have opted in

• To personalise your experience and remember your preferences

• To improve our website, menu, and services based on usage data

• To comply with legal obligations and prevent fraudulent activity

• To process payments securely where applicable

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

• Service Providers: Third-party companies that help us operate our website and services, including payment processors, booking platforms, email marketing tools, and website hosting providers. These providers are contractually required to protect your data and use it only for the purposes we specify.

• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Rutba, our guests, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, who will be bound by this Privacy Policy.

• With Your Consent: We will share your information with third parties outside of the above circumstances only with your explicit consent.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or loss. These measures include:

• Secure server environments and HTTPS encryption on our website

• SSL/TLS encryption for data transmitted online

• Restricted access to personal information — only authorised personnel who need the data to perform their roles may access it

• Regular review of our data collection, storage, and processing practices

Please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Reservation and booking records are retained for up to 2 years for operational and legal purposes

• Marketing and newsletter data is retained until you unsubscribe or request deletion

• Website analytics data is retained in aggregated, anonymised form

• Payment information is retained only as long as required by our payment processor and applicable financial regulations

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings

• Analyse website traffic and usage patterns

• Measure the effectiveness of our marketing campaigns

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.

• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). Data is collected anonymously.

• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Your Rights (PIPEDA & Ontario Privacy Law)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent to our use of your data at any time (subject to legal and contractual obligations)

• Request deletion of your personal information where it is no longer necessary for the purposes collected

• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at info@rutba.ca. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites including social media platforms, booking engines, and delivery partners. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you emails about new menu items, events, special offers, and updates. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email

• Emailing us at info@rutba.ca with the subject line 'Unsubscribe'

We will process your request promptly. Please note that even after unsubscribing from marketing, you may still receive transactional emails related to reservations or enquiries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date of the most recent update will be shown at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Rutba Social Kitchen Bar

Niagara Falls, Ontario, Canada

Website: rutba.ca

Phone: +1 647-624-4266

For privacy complaints not resolved by us, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

Your trust means everything to us. We are committed to keeping your information safe and being transparent about how we use it.